In JD Power’s list of car manufacturers based on customer satisfaction for the year 2007, Honda, Hyundai and Tata Motors have hit bottom. It’s totally unbelievable that they have dropped to the end of the list on the sales satisfaction index. Shockingly, Hyundai has lost the most points and dropped to the eighth position from last year’s third position.
I find that Hyundai has good after-sales service and I’m sure they have very happy customers. Their small cars are also very decent. I don’t think the customer satisfaction list is accurate.
Labels: Auto market competition, Car-Sales, Honda, small cars
2 Comments:
I never knew that Hyundai would position top for its customer service, i expected Maruti to be the winner.Because i have experienced better servicing from them than the Hyundai's.
It is unbelievable that MNC like Honda and Hyundai do not care about customer satisfaction. The reports highlight the policy of the companies which only want to concentrate on sales but not on after sales service. No wonder that Maruti customers never change their loyalty.
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