He fought and he won. He’s a common man just like you and me. But persistence and patience make him stand out.
This is a tale of one Pankaj Kapur who bought a brand new Maruti Alto on 19 June 2005 only to find it defective. Although a spanking new, it was sluggish on gear shifts and on acceleration. And if that wasn’t enough, the engine squealed.
Waking up to harsh reality, he dialed Maruti’s Helpline and they made a lame effort at rectifying the problem. It wasn’t long before the same problems resurfaced. On approaching Maruti directly, they refused to replace the car.
Not to be kept quiet, he filed a case with the District Consumer Forum. Though it took more than two years for the court to fix the issue, he now stands vindicated. The forum ordered Maruti Udyog Ltd. to pay him a compensation of Rs.3,14,000 (the cost of a new Alto). It also asked the company and the dealer to pay him an additional compensation of Rs.50,000 for the mental agony and harassment he faced.
This kind of behaviour reflects poorly on a well recognized brand such as Maruti. But the tale certainly enforces our belief in the justice system and even more in the District Consumer Forum.
This is a tale of one Pankaj Kapur who bought a brand new Maruti Alto on 19 June 2005 only to find it defective. Although a spanking new, it was sluggish on gear shifts and on acceleration. And if that wasn’t enough, the engine squealed.
Waking up to harsh reality, he dialed Maruti’s Helpline and they made a lame effort at rectifying the problem. It wasn’t long before the same problems resurfaced. On approaching Maruti directly, they refused to replace the car.
Not to be kept quiet, he filed a case with the District Consumer Forum. Though it took more than two years for the court to fix the issue, he now stands vindicated. The forum ordered Maruti Udyog Ltd. to pay him a compensation of Rs.3,14,000 (the cost of a new Alto). It also asked the company and the dealer to pay him an additional compensation of Rs.50,000 for the mental agony and harassment he faced.
This kind of behaviour reflects poorly on a well recognized brand such as Maruti. But the tale certainly enforces our belief in the justice system and even more in the District Consumer Forum.
Labels: Consumer Forum, Maruti, Maruti Alto
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