East or West, Maruti is the best
Ok, am sure that we all know Maruti Suzuki is the top leading automaker in India. It’s a pretty exciting fact that no matter where you go in India, you can see a Maruti vehicle. From the last seven years Maruti Suzuki is the top ranked in JD Power’s India Customer Satisfaction Index study. Continuing in the first position this year Maruti scored 838 points out of 1000 and the most interesting thing is that Maruti was the only carmaker to score more than the industry average of 777 points.
According to the JD Power’s India Customer Satisfaction Index study the factors contributing to overall satisfaction are the percentage of problems experienced in a car, service quality, and the user friendly service. Take a look at the maintenance services that Maruti is providing. I would say it is truly instant, easily accessible, and affordable. Also the problems experienced in Maruti cars are less. I personally have the opinion that Maruti Services have a very user friendly attitude.
The brands that follow Maruti in the ranking are Honda, Hyundai, Toyota, and Ford. These automakers scored 765, 745, 740, and 737 points respectively, making themselves fit in the top four positions after Maruti. Compared to last years score these automakers showed vast improvement in their scores. Honda, Skoda, and Hyundai showed the highest improvement.
According to the JD Power’s India Customer Satisfaction Index study the factors contributing to overall satisfaction are the percentage of problems experienced in a car, service quality, and the user friendly service. Take a look at the maintenance services that Maruti is providing. I would say it is truly instant, easily accessible, and affordable. Also the problems experienced in Maruti cars are less. I personally have the opinion that Maruti Services have a very user friendly attitude.
The brands that follow Maruti in the ranking are Honda, Hyundai, Toyota, and Ford. These automakers scored 765, 745, 740, and 737 points respectively, making themselves fit in the top four positions after Maruti. Compared to last years score these automakers showed vast improvement in their scores. Honda, Skoda, and Hyundai showed the highest improvement.
Labels: Ford, Honda, Hyundai, Indian car market, Maruti, Maruti Suzuki, Ratings on JD Customer Satisfaction Index, Skoda, Toyota
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